Toni Peter
Senior Project Manager at Sun Life
Based in Baden, Canada
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Seniority
Manager
Department
Operations
Location
Baden
Industry
Financial Services
Company size
38K
Contact information
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t•••••••@sunlife.com
Phone
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Background
About Toni Peter
My current title Business Analyst on the Shared Services Business Projects & Solutions team supporting projects across several business units and platforms. For the last two years I have been Managing Projects and acting as a lead Business Analyst which allowed me to complete my PMP certification. The great breadth of my work with the call centre, has given me insight into the operation of many business areas within Sun Life, and programs like Service to Sales, and the mySunLife mobile app. I have been mainly focused on IT lead projects. Prior to this role I gained experience as both a change and people manager, while leading the call centre Intraday resource planning team. This was a fast-paced team that worked with leadership to both optimize the use of business resources to meet client service level agreements while maintaining a positive client experience.
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