Tonia Roane
IT Support Specialist at Traulsen
Based in Azle, United States
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Seniority
Staff
Department
Information Technology
Location
Azle
Industry
Food and Beverage Services
Company size
123
Contact information
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t•••••••@traulsen.com
Phone
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Background
About Tonia Roane
Experienced Information Technology Service Desk Lvl 2 with a demonstrated support history of all technical equipment (NCR POS and peripherals including patches/updates, AXPER, DMX, back office equipment including PC and printers, tablets, wifi, Stanley security systems) in multi-outlet retail industry stores, 6 DCs, 800+ employee Home Office). SAFe 4.0 Agilist, Certified Scaled Agile Framework following ITIL methodologies, extensive Service Now ticket documentation including call documentation, reporting, and converting KB articles from Sharepoint, as well as maintaining the knowledge base in Service Now. Also experienced EUC including imaging and asset inventory.
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