Tony Won

Background

About Tony Won

I build teams that help businesses keep their customers and improve the long-term relationships between them, your company, and your employees. From pre-revenue to billions in annual revenue, I have hands-on experience at startups and large corporations, helping companies through difficult transitions, whether you have tens or thousands of employees. I focus on: 1. Clarity of purpose, strategy, focus, and approach that impact the bottom-line. The systems and relationships that influence the behavior of customers. The systems and relationships that influence the behavior of employees. The feedback loops from customers back to product and feature teams across the company. Data, the scientific method, good inferential statistics, evidence, and the truth. Fairness, visibility, and honesty in how the 'game' of work is constructed and played. Small, consistent, high value delivery teams that can handle complexity and ambiguity-If you want to practice people management at your company that makes people want to come and stay-If you want to begin to shift your company's culture in a new direction with real and lasting results-If you want stickier and stronger customer engagement with your brand. You can contact me directly at tony@playersupport.com