Tony Yip
Technical Application Specialist at Epicor
Based in Ottawa, Canada
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Seniority
Staff
Department
Information Technology
Location
Ottawa
Industry
Software Development
Company size
6.2K
Contact information
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t•••••••@epicor.com
Phone
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Background
About Tony Yip
Started out in software development for Optical products for 6 years but transitioned to technical product support with over 25 years of experience as senior customer technical support engineer for various telephony companies. Responsibilities include: leading/coordinating release prime activities, interface between support team for all customer issues to be fed into design teams, system integration, software upgrades, trial activity customer support prime for new hardware/software releases, and customer technical support prime for triaging/troubleshooting/resolving customer issues. Some of the technologies and other skills accumulated over the years include: • Optical Telephony, IP Video (IPTV), Video On Demand, Video Headend, Set Top Box • Ethernet, DSL, DSLAM, VoIP, SIP, WebRTC, Mobile Technologies • Windows and Linux Platforms • Project Management, Customer Interaction, 3rd Party Vendor Relationship, Team Leadership Skills • Excellent Problem Solving/Troubleshooting Skills Areas of expertise an proficiency: Technologies: Optical, Ethernet Over SONET, DSLAM, xDSL, FTTH, IPTV,VOD, VoIP, SIP, WebRTC Platforms: Windows (10,11), Linux, MAC, Android, iOS, JIRA, Zendesk, Salesforce, SaaS, UCaaS Apps: MS Office (Word, Excel, Powerpoint), Teams, Slack, Wireshark, Salesforce, Slack, Zendesk Video: MPEG1, MPEG2, MPEG4, H.264, H265, Video Encryption, IP Video, VOD, Set Top Box Protocols: TCP/IP, SONET, Ethernet, SIP, VoIP Hardware: Ineoquest Cricket, Smartbits, Ixia, Tandberg, Set Top Boxes, Smartphones (Android, iOS) Languages: C, C++, Protel, Perl, SQL
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