Topher Ray

Background

About Topher Ray

A highly motivated and experienced manager with a proven track record of successfully meeting or exceeding shop and market budgets and targets. Skilled in directly supporting shop teams with all aspects of operations and compliance while facilitating employee relations in coordination with HR and shop managers. Adept in managing and motivating a high level of customer experience while also identifying and developing high-potential employees for succession planning purposes. Strong in establishing systems to support market growth and streamlining workflows to increase capacity while ensuring service level issues are prevented or resolved on a timely basis. Proficient in overseeing store assets and expenses, delivering timely performance reviews for management, and ensuring that stores and organizations operate efficiently. Strategic in providing leadership to meet customer needs with a focus on quality and consistency while minimizing costs. Experienced in providing coaching and consultation to develop greater organizational capability and talent, partnering and advising on people initiatives in support of succession plans and talent assessments. Focused on driving the focus on leadership capability at all levels of the organization, and ensuring an evolving employee experience