Torall Patel

Background

About Torall Patel

An ambitious, enthusiastic, self-motivated, creative, and positive person who has the desire to learn and is willing to acquire experience in the IT service domain to supplement my present expertise. I look forward to working in a challenging environment where I can demonstrate my knowledge and contribute to the firm's growth. During my professional journey, I have developed a wide range of transferrable skills such as organizational skills, interpersonal skills, problem solving, team bonding, team management, strategic thinking, can work independently with minimal supervision, leadership, etc, and expertise that enable me to give my best efforts to respond to problems quickly and work diligently while developing strong, long-term relationships with everyone with whom I work and offer the best possible services to the client. Also, I have demonstrated great communication and collaboration skills by working with North American clients. I am a hardworking, detail-oriented individual who is always eager to learn new tools and technology and passionate about researching different topics and subjects to enhance my knowledge. Skills: • Extensive experience in service management, problem management, project management, resource optimization, IT infrastructure management, change and configuration management, risk assistance and management, incident management, service support and delivery, application support, process improvements operations, and software development lifecycle (SDLC). • Having knowledge and technical expertise working on Amazon Web Service (AWS), Google Cloud CLI, ITSM tools, ServiceNow, BMC remedy, SDM 12.9, Power BI, Atlassian, JIRA, New relic, Conviva, Kubernetes, Jenkins, DevOps tools, Confluence, etc. • Working expertise in operating systems such as Windows, Linux, and Mac, including Google workplace and Microsoft Office 365 applications such as Word, Excel, PowerPoint, MS Visio, and SharePoint. • learned a specialized course to acquire knowledge & practice on Network, Web, and Enterprise security, cryptography, computer security policies, firewalls, windows, and Linux servers, etc. • Hands-on learning experience on Kali Linux, Ethical Hacking, Malware Analysis tools, active directory, Docker, Azur Data Studio, AWS services, Networking, IT infrastructure, and Network, Web, Enterprise, and cyber security.