Seniority
Manager
Department
Customer/Client Service
Location
Halsnæs Municipality
Industry
Insurance
Company size
4.5K
Contact information
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t•••••••@tryg.dk
Phone
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Background
About Torben Holst
As a Service Level Manager at Tryg since 2017, I am responsible for ensuring the quality and efficiency of IT services, processes, and systems. I've managed service levels, KPIs, reporting, incident management, problem management, and governance boards. I also hold the product owner role for ServiceNow, the leading IT service management platform. With over 10 years of experience in IT operations and technical support, I have developed a strong skill set covering asset management, compliance, contract reviews, and mobile device management. I am also a Certified Hardware Asset Management Professional (CHAMP), demonstrating my proficiency and knowledge in managing hardware assets throughout their lifecycle. I thrive with facts and precision, quality, and accuracy. I have a methodical and analytical approach to tasks, and I work well in a team as well as independently.
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