Tosin Ogunrinola

Background

About Tosin Ogunrinola

I am a results-oriented professional with extensive experience in banking operations, application support, and customer success. As an Application Support Engineer at United Bank for Africa, I develop automation solutions and optimize operational processes to enhance system performance and customer experience. My role involves providing tier-two application support, diagnosing and resolving customer issues, monitoring performance metrics, and ensuring system stability and integrity. With extensive experience in managing service quality, supervising transaction processes, and implementing strategic initiatives as a Branch Operation/Service Manager and Head of Processing, I bring a blend of technical expertise and operational excellence. I collaborate closely with product and engineering teams to fix bugs and improve system reliability. My technical skills include SQL, automation, CI/CD, Bash scripting, and hands-on experience with Windows/Linux environments. I am passionate about leveraging technology and strategic thinking to drive operational excellence and deliver exceptional customer experiences.