Tracee Smith

Background

About Tracee Smith

Over 27 years of experience in the Contact Centers industry, in which 20 years are in management. I am an organized, enthusiastic and a reliable individual with a professional approach to work; who is useto working to high standards under pressure while being adaptable to change. I have excellent interpersonal skills allowing me to interact well with internal and external customers on all levels. Excellent planning and problem solving abilities along with a very methodical, thorough and logical approach to working as an individual or as part of a team environment which enables me to make effective decisions that benefit both the company and customers. Experienced in building strong leadership teams to achieve company goals. Knowledgeable of WFM Systems, Performance Management, Employee Relations/HR, Quality Recording systems, and Call Center Management.