Verified recordFinancial Services

Tracee Smith

Call Center Manager at Co-Op Solutions

Based in Dallas-Fort Worth, United States

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Seniority

Manager

Department

Operations

Location

Dallas-Fort Worth

Industry

Financial Services

Company size

1.8K

Contact information

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Email

1 credit

t•••••••@coop.org

Phone

5 credits

+1 ••• •••• ••••

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Background

About Tracee Smith

Over 27 years of experience in the Contact Centers industry, in which 20 years are in management. I am an organized, enthusiastic and a reliable individual with a professional approach to work; who is useto working to high standards under pressure while being adaptable to change. I have excellent interpersonal skills allowing me to interact well with internal and external customers on all levels. Excellent planning and problem solving abilities along with a very methodical, thorough and logical approach to working as an individual or as part of a team environment which enables me to make effective decisions that benefit both the company and customers. Experienced in building strong leadership teams to achieve company goals. Knowledgeable of WFM Systems, Performance Management, Employee Relations/HR, Quality Recording systems, and Call Center Management.

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