Tracey B.

Background

About Tracey B.

Over two decades of success leading teams (+220 members), implementing strategic plans, and creating optimal processes and workflows to ensure operational excellence, deliver transformative customer experience, and drive business growth across multiple organisations. Track record of transforming a disorganised and under-achieving department by turning around performance and accomplishing more than 100% increase in departmental growth. Known for mitigating organisational cost, increasing operational efficiency, reducing reputational/financial risks, and strengthening regulatory compliance by leading process improvement and change management initiatives as well as overseeing internal/external audits. History providing mentorship /coaching, tracking KPIs, as well as defining/monitoring service level agreements to enhance team performance, drive professional growth, and establish an accountable work environment. Adept at developing comprehensive reports and proposing corrective actions that support executive leadership in managing process inefficiencies and P&L issues. CORE COMPETENCIES → Business Operations Management → Strategic Planning & Execution → Process Redesign/Change Management → Financial/Reputational Risk Management → Auditing & Regulatory Compliance → Operational Workflow Optimisation → Inspiring/Developing Teams → Staff Mentorship/-Professional Growth → Administrative Operations Oversight → Dashboards Creation | Reporting → Continuous Process Improvement