Tracey Gainey
Account Specialist at Covid, Inc
Based in Tempe, United States
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Seniority
Staff
Department
Sales & Business Development
Location
Tempe
Industry
Appliances; Electrical; and Electronics Manufacturing
Company size
22
Contact information
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t•••••••@covid.com
Phone
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Background
About Tracey Gainey
As a Corporate Resolutions Supervisor at The Home Depot, I lead a team of 25 associates who handle complex and escalated customer issues for online and in-store orders. With over 10 years of experience in the contact center industry, I have developed a strong expertise in customer service, operations, telecom, IT, and retail. My core competencies include coaching and developing associates, budgeting and forecasting, analyzing and reporting data, driving sales and retention, and using various tools and platforms such as Microsoft Suite, Live Engage, NICE, and Salesforce. I am passionate about delivering exceptional customer experiences and building long-term client relationships. I am also committed to continuous learning and improvement, and I seek to leverage my skills and knowledge to contribute to the success of The Home Depot and its customers.
Decision-makers
Other people at Covid, Inc
- NCC-Team
Norm Carson
President · General Business & Management
- JLStaff
Jerry Lowe
Engineering and Design · Engineering
- JAStaff
Jeremy Ault
Computer Numerical Control Operator Production · Information Technology
- TCVp
Tiffany Carson
Vice President of Sales · Sales & Business Development
- JMOther
Jacob McAndries
Customer Support Representative & Inside Sales · Other
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