Tracey Gardiner

Background

About Tracey Gardiner

An experienced and dedicated leader with highly developed organisational and time management skills. Ability to work independently and within a team. A flexible, self-motivated, reliable person who enjoys new challenges that will offer opportunities for personal development & progression. Experienced in delivering high level customer service whilst maintaining the highest level of confidentiality at all times. A positive, confident and approachable person with excellent communication skills. Passionate about supporting people with a disability to live their best lives. A sound understanding of service delivery in the disability sector, legislative requirements, and the key issues involved in operating as NDIS service provider In-depth knowledge and experience of NDIS compliance under the NDIS Quality and Safeguard Commission Framework and Practice Standards. Strong interpersonal and advocacy skills with the ability to liaise and nurture relationships with colleagues, staff, customers, families, guardians and other relevant stakeholders. Experience in applying entrepreneurial thinking to drive new business, whilst carrying the utmost respect, empathy, and a passion for people who live with disabilities. Demonstrated knowledge of all facets of the NDIS including a high-level commitment to individualised, person centred service support Ability to influence and negotiate with key stakeholders, including funding bodies Experience in results driven leadership Capacity to problem solve unique challenges as they arise. Monitoring data, trends, and internal and external information to initiate ideas and recommendations for performance and quality improvement Creating innovative approaches and working sensitively with customers, family members and other key stakeholders Developing and maintaining positive relationships with internal and external stakeholders, including within the NDIS and other agencies Inform the Board & CEO of policy, operational or sector changes to ensure our service offering remains contemporary and competitive within the market Proactively engaging with the sector and communities through regular attendance at relevant forums, networking events, conferences. Approaching challenges and conflict with a solution focused mindset to achieve exceptional outcomes for our customers