Tracey Harrison

Background

About Tracey Harrison

A results oriented professional with extensive experience in effectively managing Credit, Collections and Customer Service Departments of up to thirty employees in highly demanding environments. As a manager, I have a track record of hiring, coaching, and motivating employees to excel in their roles. I have a strong foundation in the Credit Industry, in various sectors. As an independent decision maker, I draw on my experience and knowledge to ensure wise credit decisions are made. I am accomplished in up front fraud detection and managing credit risk, leading teams to achieve or exceed company goals and standards. As a Collections Manager, I have initiated policies and processes that immediately reduced bad debt and maintained losses over the long term. My experience in this area is broad, from transportation to telecommunications to credit cards, and the financial industry which includes agriculture and banking. I maintain a record of promptly resolving escalated issues. My background in Customer Service includes the start up of operations for a small call centre, where I developed quality assurance and call monitoring criteria which led to well trained and competent customer service representatives. My experience further extends to sourcing and selecting appropriate phone system including set up of queuing, call monitoring, call recording and reporting tools. My strong customer skills sets the stage for consistent service. Specialties: Credit, Collections, Customer Service, Risk Management, Fraud Detection and Investigation, Operations Manager, Client Relationship Management, Compliance, PIPEDA, Quality Assurance, and Strong Leadership Skills.