Traci Camba

Background

About Traci Camba

19 years of Senior Leadership in Telecommunications with an emphasis on talent program management, people leadership and operational excellence. I am a dynamic, results-driven senior management leader offering extensive experience delivering strategic insight and leadership, driving significant increases in performance, productivity, and service quality. Steers continuous improvement through astute establishment, program and project management via agile methodology and analying key metrics to determine trends, identify gaps and implement improvement initiatives. Certified Master Scrum+ Agile Project Management, HRM Certification and Certified Mental Health Advocate. Excel at facilitating change in a workforce to support organizational operating, financial and quality objectives. Skilled in leading development programs and navigating change management across channels. Recognized for strengths in leadership, top talent program execution, training and inspiring high performance customer-focused teams. Currently I am a Senior manager within Talent Attraction supporting Early In Career programs, Collegiate Internships, and Leadership Development programs across consumer, technology, human resources, finance and business departments. Prior to joining the HR team I was an Associate Director for the HQ Go To Channel Readiness & Quality Effectiveness team supporting the end-to-end execution and success of GTC projects and launches. I have supported First Call Resolution projects where I oversaw analytics, insights and implementation of breakthrough actions to drive Resolution. Formerly I supported the Customer Service Operations with a focus on driving employee experience to impact overall customer experience across VCG including all channels. Throughout my career I have supported New Hire recruiting, onboarding, training & was the center champion for new career programs where I was responsible for hiring over 300 new hires in my first two years while also maintaining oversight of Future leader development programs such as AD on Deck. In 2013, I moved into Operations, and have worked in various roles supporting Shrink Optimization, Quality Assurance & Quality Analytics at the Field & HQ levels. I have supported NPS awareness & execution by serving as National Lead through direct partnership with J.D. Power & Associates. I hold a Bachelor of Science and have 20+ years of Verizon leadership experience. I am passionate about developing others, building future leaders, connecting people to purpose and mental health advocacy.