Traci Freeman

Background

About Traci Freeman

With close on 3 decades of experience in the Global Business Services (GBS), BPO, and CX sectors, Believe Consulting is deeply committed to driving meaningful change across industries through ecosystem development, connection, and impactful collaborations based on research and strategic insights. Our journey has led to spearheading multiple initiatives that have positively influenced and shaped the future of the sector with a key purpose-led target on meaningful, global social impact.Currently, focused on several transformative projects:CXOutsourcers: A globally recognised mindshare and BPO community platform that brings together thought leaders and executives in the CX BPO industry for collaboration, knowledge-sharing and strategy consideration based on informed insights - https://cxoutsourcers.com/THRIVE Index: The Total Human Rightsource, Impact, Value & Empowerment Index - A pioneering tool aimed at measuring and promoting excellence across positive social impact considering Impact Sourcing, DEI and ESG across the broad Global Business Services (BPO) sector - https://thethrivecoalition.com/ Africa Federation of GBS Associations: Dedicated to elevating Africa's position on the global GBS / CX-BPO stage, supporting knowledge and opportunities exchange, fostering collaboration, and establishing best practices across the continent's emerging GBS offering - https://africagbsfederation.org/ GBS Nexus: A consulting firm providing strategic advisory services, certification standards, operational best practice support, research, knowledge sessions, and training to GBS / CX-BPO organisations.CCXConsult Network: A collective community of seasoned and highly experienced, independent specialist CX, BPO/GBS and Contact Centre Consultants - - a leading consulting partner of geo-diverse outsourcing services, committed to making a positive impact in disadvantaged communities across the world. https://impactlivescx.com/With a passion for creating ecosystems where businesses and communities thrive, we leverage our expertise and community to help organisations navigate challenges, foster sustainable growth, and create social impact through innovation and inclusivity.Offering a unique blend of strategic vision, operational expertise, and a commitment to building a more inclusive and impactful global economy. Whether you’re looking to explore opportunities in GBS, collaborate on thought leadership, or drive lasting change through social impact. We would be thrilled to explore how we can collaborate.