Tracy Hardwick

Background

About Tracy Hardwick

I am a high-performing and collaborative customer success leader with a background in devising and leading customer success strategies and improving operations from a 1st and 3rd-party call center perspective. As a forward-thinking executive, I am constantly seeking new strategies for process optimization, customer success enhancement, and leading cross-functional collaboration initiatives to influence the organization's success. I am passionate about building and maintaining strategic business partnerships, talent development, and providing end-to-end project management to drive organizational success from an executive customer success leadership perspective. Across my career, I have been well-known for my cohesive efforts to drive transformational results to exceed KPI goals and provide top-level training. I have pioneered QA strategies to accelerate scores and drive appointment scheduling to be highly effective. As a servant leader, my current role focuses achieving staffing requirements, obtaining C-Suite recognition due to performance, and performing high-level member engagement initiatives. I have consistently utilized project management strategies to deliver revenue-generating opportunities while ensuring the right talent is in place. I am also well versed in risk analysis, organizational structure development, and building trusted relationships to deliver customer success process optimization across various organizations. I thrive in strengthening relationships, building partnerships, and acute problem-solving to provide top-level results. Key Skills Customer Success Management Cross-Functional Leadership Call Center Operations Communications Management Staff Training & Development Process Improvement Customer Satisfaction Talent Development Employee & Client Engagement Project Management & Execution