Tracy Hernandez

Background

About Tracy Hernandez

SENIOR OPERATIONS EXECUTIVE leveraging 20+ years of success championing global risk management and call center operational excellence to accelerate corporate performance, compliance, safety, and quality. I am a strategic, reliable business partner with a proven record of aligning global stakeholders, regulatory authorities, technologies, and workflows around a shared vision to pioneer initiatives in complex regulatory environments including pharmaceuticals, insurance, and commercial real estate. RISK MANAGEMENT After successfully leading the US RMP strategy and operational execution for Celgene, I was chosen to cultivate and sustain a complex portfolio of risk minimization plans spanning a network of affiliates around the world. Adapt at establishing strong relationships with global health authorities, I excel at risk minimization planning and execution, global regulatory filings, safety and efficacy issue mitigation, and inspection readiness resulting in 100% submission approval. OPERATIONAL EXCELLENCE My ability to launch and lead call service centers in the pharmaceutical and insurance industries has resulted from fostering ingenuity and teamwork across business functions to institute infrastructure, standards, and metrics to drive ROI and business goals across product life cycles. GLOBAL BUSINESS LEADERSHIP I excel at motivating networks of international and domestic teams to achieve breakthrough results through employee engagement, talent development, and cultural awareness. A steadfast mentor and manager, I enjoy developing and retaining risk management and service center talent around the world. AREAS OF EXPERTISE Strategic Planning Operational Leadership Global Risk Minimization Call Center Excellence Standards Pharmaceutical Health Authority Submissions Inspections Affiliate Oversight Process Improvements SOPs Budget Management Client Service KPIs Training and Development Performance Optimization Safety