Tracy Hoefling

Background

About Tracy Hoefling

With over 15 years of experience in national accounts and pharmacy benefits management, I specialize in driving revenue growth, advancing client satisfaction, and ensuring regulatory compliance across high-stakes federal and commercial programs. I have a proven track record in managing complex client portfolios valued at $300M+, leading transformative initiatives that enhance operational efficiency, and delivering innovation in healthcare services. I’m now seeking new leadership and individual contributor roles, where I can bring my expertise in account management, relationship development, program evolution, and team leadership to make a measurable impact. Key Skills & Areas of Expertise: • National Account Management: Oversaw a team managing federal and commercial accounts, successfully scaling federal business from $70M to over $200M and delivering customized solutions for clients including the Department of Labor, U.S. Postal Service, and the Department of Veterans Affairs. • Client Relationship Management: Built strong, trust-based relationships, facilitated strategic review meetings, and maintained client retention and satisfaction by focusing on customized, data-driven solutions aligned with client needs. • Strategic Program Leadership: Led the World Trade Center Health Program, delivering pharmacy benefits for survivors and responders and achieving $100M in annual revenue. • Identified new business opportunities while leading initiatives to improve service delivery, leveraging digital tools to enhance efficiency and increase client satisfaction. • Regulatory Compliance & Industry Leadership: Ensured strict adherence to federal regulations, elevating OWCA’s reputation as a compliance leader within PBM. Participated in national conferences to share best practices and foster industry connections. Notable Accomplishments: •Increased federal account revenue by over 185%, transforming the segment through proactive management and innovative solutions. •Integrated advanced digital tools for account management, leading to faster resolution times, improved data insights, and higher client satisfaction. •Successfully partnered with teams across marketing, sales, and product development to align client needs with new service offerings and optimize account strategies. I’m passionate about making a difference in the PBM and healthcare services sectors and am open to leadership and individual contributor roles where I can apply my expertise to drive growth, foster innovation, and support a company’s long-term success.