Tracy Jackson

Background

About Tracy Jackson

Experienced, goal-oriented Telecom Professional with proven success in delivering telecommunications services, sales support, and programming in a variety of LAN, WAN and WLAN environments, as well as valuable information Technology (IT) experience. Dependable, driven professional with experience in network design, consultation sales of VoIP, Multi-Protocol Label Switching (MPLS), and WAN. Adept at enterprise Wi-Fi technologies, RF technologies and applications for Wi-Fi in the enterprise, and the tools used to troubleshoot and secure enterprise Wi-Fi networks. Self-starter with excellent, assertive sales style, troubleshooting skills, and the ability to prioritize task and organize workflow to maximize efficiency. Accomplishes project objectives without supervision and consistently earns the confidence of both client and internal representatives through the delivery of superior support before, during, and after the project has been completed. • Uses passion for information and new technologies to continually improve customer experience. Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. • Experienced at planning and developing innovative solutions to address a variety of technical issues, meet or exceed sales expectations, and provide superior customer satisfaction. A focused professional adept at meeting project goals on time and within budget. Specialties: PROFESSIONAL DEVELOPMENT Data Evolution for the New Millennium (DENM) Graduate – Pac Bell Training Negotiating to Win Training – AT & T / Advance Selling Skills – AT & T CERTIFICATIONS Certified Wireless Network Administrator (CWNA) Anticipated completion 2012 Cisco Certified Network Associate (CCNA) Anticipated completion 2012 PROFESSIONAL RECOGNITION BCS Sales Award for Outstanding Achievement in High-end Data Sales – AT & T