Tracy L.

Background

About Tracy L.

Proven track record of Excellence in Sales, Training and Development, Customer Service, Retention and Technical Support Intricate Knowledge of Staff Hiring, Organizational, Personal Development & Training Successful Teambuilding, Leadership, and Management SkillsOut-of-Box Thinking and Unique Approaches to Overcome ChallengesExperienced in Teleservices, Direct Sales and Retail Sales ChannelsExpertise in Multiple Companies’ Billing Systems Well-Versed in Creation of Training & Testing Materials, Curriculum, Presentations, Reports & Document Preparation Advanced Skills in Microsoft Office: PPT, XL, Word, Outlook and Web Marketing and Social NetworkingExtensive Knowledge of both Cable and Cellular CommunicationsSkilled in Quality Assurance and ComplianceWell-Versed in Employment Law and Intellectual PropertyOrganizational Development, Efficiency & Effectiveness Years of Experience in Client Services, Diffusing Escalations and Mediation Possesses Highly Developed Personal Relations Skills, with the ability to relate to, sell to, motivate and successfully develop individuals of different ages, education levels and socio-economic backgroundsThrives in an Ever-Changing, Stressful and Fast-Paced Environment