Tracy Young

Background

About Tracy Young

I am a commercially aware and detail-oriented Service Transition Manager with years of extensive, hands-on experience in the IT Service Management (ITSM) space, driving operational readiness and successful deployment of complex projects. My focus is on mitigating risk, ensuring service continuity with minimal disruption, and translating technical deployments into stable, effective production environments. I leverage a deep understanding of ITIL best practices (Foundation certified) to manage end-to-end project lifecycles, from analysis and design through to operational acceptance and ongoing support.Core Competencies & Value Proposition- Service Transition Leadership: Leading the transition of major systems and projects (including ServiceNow implementation) into production, ensuring all operational, support and business teams are fully ready (OAT/UAT, training, documentation).Change & Configuration Management: Extensive background in leading and chairing the Change Advisory Board (CAB) to enhance the success rate of changes, drive compliance (including SOX and and implement processes for continuous service improvement- Stakeholder & PMO Collaboration: Adept at building strong relationships and liaising across multiple teams, providing strategic input in PMO meetings and aligning IT deployments with core business objectives- Business Systems Expertise: Proven experience in business systems development, providing maintenance, management and innovation across critical systems, ensuring they meet evolving business needs- ServiceNow System Administration, Business Systems Development, SQL, Data Modelling. I thrive in environments where complex technical deployments require rigorous process application and strong inter-team collaboration to achieve high-quality operational outcomes.Let's connect! I am always open to discussing new opportunities in Service Transition and ITSM leadership.