Tran Nhan

Background

About Tran Nhan

I'm looking for new role as a supervisor/ manager level in logistics/ supply chain industry. Experience summarization: 1. 01/2020 - 09/2022: Logistics supervisor - Schindler Vietnam Ltd- In charge for inbound/ outbound activities of Schindler Vietnam head office (Elevator/ Escalator, moving walk installation, Maintenance), Schindler Vietnam Factory (Elevator parts exportation)- Supervise and leading all logistics projects/ issue of the whole Schindler Vietnam, including sourcing, manage 3PL performance, follow up delivery schedule for all running projects/ maintenance plan- Contract review in term of logistics terms and conditions - Import/ export tax, Certificate of origin, customs; post customs audit, etc. 2012- 01/2020: Schenker Vietnam Ltd: Senior Operation Executive; Key account documentation officer - In charge for all operation function in forwarder company - Great focus on customer service qualification, enhance customer satisfaction- Assigned to implementation team, taking care project and key customer with great volume contribution- Being member of 5S committee - Innovative ideas to simplify working procedure- Visiting customers sometime - Handling ocean export and on-spot export activities - Profit/ lost scanning at shipment level 07/2011 - 12/2011: Customer Service coordinator - PPG Yungchi Coatings - Responsible for providing excellent customer service by coordinating between Customer Service team and Sales team to meet customer satisfaction- Order management (receive order from customer - Verify and key in system - Transfer to production team - arrange delivery - invoicing) 07/2009 - 06/2010: Customer services Representative - APL Logistics (APL - NOL Vietnam Co. Ltd)- Daily dealing customer’s call and response accordingly - Allocate customer’s issues/ complaints/ feedback to relevant department to get solution - Consistently outperforming services that meet customer supply chain management needs - Cooperating closely between customers, carriers and vendors for shipment transportation, shipping information and document transfer, as well as financial flow- Being fully familiar with logistics procedure to ensure smooth operations - Understanding and assisting in the implementation of all update information and guidelines from overseas headquarter - Facilitate collaboration between supervisor and related teams for achieving company's goals especially service integrity- Following strictly to the KPIs of company.