Travis Benedict

Background

About Travis Benedict

As an SEO Regional Service Owner at Providence, I ensure the seamless operation of IT services across Providence St. Joseph Health locations in my region, aligning with Providence's mission. Core Responsibilities: Mediator and Advisor: I serve as a mediator between various stakeholders, fostering collaboration and acting as a trusted advisor for infrastructure needs. Strategic Planning: I plan and execute region-level projects, ensuring owned services remain robust. Data and Alert Management: I oversee accurate asset and alert management, maintaining infrastructure integrity. Space Management: I ensure accurate space records, enhancing operational efficiency. Collaboration: I collaborate with teams to drive planning, compliance, optimization, and standardization. Deployment: I deploy hardware and solutions, ensuring a seamless technology experience. Incident Awareness: I stay vigilant to incidents and alerts related to regional health. Routine Duties: I conduct audits of IT spaces every six months, prioritize device monitoring, and maintain data integrity. I ensure incidents are resolved promptly and maintain power infrastructure. I manage spares inventory, prioritize workloads, and provide mentorship. I hold bi-monthly meetings with regional leadership teams. Performance Metrics: I strive for a 100% rate in creating and mapping MDF/IDF/UPS in SNOW. I maintain a 98% audit rate for Tier One spaces. I keep infrastructure within the supported lifecycle. I focus on regional service health, aiming for 95% in some regions. I resolve incidents within 15 days and maintain cleanliness in IDF/MDF spaces. In this role, I contribute to the success of healthcare operations in my region while upholding Providence's mission and values.