Travis Garrett

Background

About Travis Garrett

As a Technical Support Specialist II at Mineral, a leading company in the mineral exploration industry, I provide technical support and troubleshooting steps for clients using our innovative platform. I have over four years of experience in this role, and I have successfully assisted with the migration of new clients onto our platform, ensuring a smooth and seamless transition. I also manage the ticketing system and support cases, handling calls, chats, and emails from clients with various issues and requests. I have a strong customer service and communication skill set, which enables me to resolve problems quickly and effectively, and to build rapport and trust with our clients. I have also worked as a Technical Support Analyst at Ellie Mae, where I gained valuable experience in account setup, training, user assistance, and case escalation. I am passionate about providing the best technical support and customer service possible, and I am always eager to learn new skills and technologies.