Travis McKinney
Customer Service Call Center Manager at Waste Pro Usa
Based in Charlotte, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Charlotte
Industry
Utilities
Company size
1.8K
Contact information
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t•••••••@wasteprousa.com
Phone
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Background
About Travis McKinney
To utilize my skill-set to widen my knowledge base and add value to a company or business unit. To develop leaders. I have spent the last 12 years working in security operations for Fortune 500 Companies (Microsoft, Amazon, and Google). With these companies I have functioned in various roles: Operator, Lead, Supervisor, Training and Q/A Manager, Escalations Supervisor, and Shift Manager, Security operations coordinator. In these roles my duties have varied. I have been responsible have managed a teams of as many as 50 direct reports. I have been responsible for creating training, presentations, Quality Assurance and Customer Service programs, protocols, and best practices. As well as, peer and subordinate performance reviews and improvement plans. I also have 9 years experience in Customer Service Management. Customer Service Management has been a key component in my GSOC positions. I also have worked as a Customer Service Manager for Verizon/ ACS. Specialties: Leadership, Management, Customer Service, Problem Solving, Training and Critical Thinking
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