Treesa Nazareth
Customer Success Specialist Mgr at Zebra Technologies
Based in Dubai, United Arab Emirates
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Seniority
Staff
Department
Other
Location
Dubai
Industry
IT Services and IT Consulting
Company size
12K
Contact information
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t•••••••@zebra.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Treesa Nazareth
Currently working with Zebra Technologies, a leading vendor based out of Jebel Ali Free Zone, as Customer Success Specialist Mgr, responsible for enhancing customer experience with company products & services, thereby ensuring timely renewals. Excellent relationships from over 16 years of U.A.E. work experience in • Managing Customer Satisfaction To analyze, design and implement changes to points of interaction between customer and company to enhance customer experience • Addressing all Escalations Handling customer communication, thereby working with various central teams on mitigation methods • Services Sales Driving services upsell and renewals • Product Mgmt. Cost/ Profit margin tracking • Sales coordination Overseeing Order Processing, Vendor Ordering and Communication with partners • Order processing Booking of partner PO’s, Invoicing, and Delivery • Logistics mgmt. Coordinating on Shipping and Letter of Credit documents
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