Trent Robinson

Background

About Trent Robinson

Uncompromised excellence in customer experience - I first learned it in the building materials industry - focus on that client as if they are the only client you have, listen intently to understand their "dream" design, and serve as a trusted advisor throughout the entire life cycle of their project. But being a design consultant wasn't my passion. I had studied computer science in school and had always been a techy guy, so I followed my passion and made the change to DJJ. Here our customers come to us with a problem which often challenges us - and in facing the challenge, not only do we bring an ideal custom solution and an outstanding result - we become better and stronger as a company and as individuals. Here's one example of why I love what I do: I recently consulted with a healthcare company who had 20 Mbps in bandwidth, and were paying $1,900.0/mo - an astronomical amount. Because we at DJJ represent so many carriers (over 100 nationally) we can quickly obtain pricing in days, a process which would take the customer weeks to do. For the same internet service - 20 Mbps - our quote was $691.00 - a savings of $1,209.00/mo,$14,489.00/yr, and nearly in savings over 3 years. To accommodate growth and change for their business we also quoted 100 Mbps at $1,071.00 - still a significant savings of $829.00 per month for 5 times their current internet capacity. We routinely educate and inform customers of these kinds of upgrades and savings every single day, not only in internet services but in many other areas of their communications and technology needs. I'm proud to be a part of this team. Today, DJJ Technologies NLT is leading the way in outstanding customer experience. Our ability to bring value where others do not is our hallmark. We actually care about our customers. And we deliver on our promises. The proof: Our customer retention metrics are almost unheard of in any industry.