Tri Prasetyawan

Background

About Tri Prasetyawan

More than 20 years++ of professional experience in the telco industry where most of them in the Service Operation Center Environment. Well experience in Service Operation & Customer Experience Management, Network Operation Center, Service Assurance for both IT and Telco Operation, Radio Network Design and Project. For the past years, I have been leading the operation analytic team, the main driver for Operation Transformation. We observe the process and coordinate with both IT & Telco L1-L2 teams on how to manage network events & incidents more efficiently and give automation process requirements. With the huge subscribers and complexity of the network, the XL Axiata network operation cannot be managed in the legacy process, therefore the operation transformation is a must. My previous leading experience was in Customer Experience Management which support the technology team in transforming the mindset from Network-centric to customer experience focus. CEM team also manages big data analytics from user internet behavior, creating subscriber profiling and giving business insight to the Sales and Marketing team on developing non-traditional telco business, in their product and campaign strategy. My skills are very solid in Network Operation, Manage Service, and Digital Operation Transformation. Outside the technical team, I have also experience as a technical consultant to support sales or pre-sales in a commercial or enterprise team. By helping them using my experience & knowledge to understand Telco business standard requirements, from both technical aspects & Customer Experience, and both vendor and Telco operator points of view. Skills and Knowledge: Operation Transformation Customer Experience & Service Operation Center Management Operation Management related to WA BSP & Cloud Infrastructure Manage service L1-L2 SLA Management Customer Experience Management Big Data Analysis Insight Huawei OWS, EMS, Grafana & NMS Radio Network Design and project management Government Relation Active English, Coaching and Leadership