Troy C.
Lead Customer Success Manager at Salesforce
Based in Dallas, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Dallas
Industry
Software Development
Company size
87K
Contact information
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t•••••••@salesforce.com
Phone
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Background
About Troy C.
Before becoming a Lead Customer Success Manager at Salesforce I worked as a Solution Engineer for 2 1/2 years. I have been working in the Salesforce sphere since February 2014. My past experiences range from being a senior admin for a company with nearly 600 end users across multiple clouds to designing and implementing enterprise level Salesforce applications in both government and private sectors while working for one of our implementation partners. Some of my past work includes designing, implementing, UAT, deploying, then training for applications for contract management, solicitation management, customer service, and appointment handling. I have also set up connectors and properly implemented integrations with a variety of 3rd party systems such as telephony platforms, DocuSign, and Zendesk. 4 Star Trailhead Ranger Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Platform App Builder Salesforce Certified Sales Cloud Consultant Salesforce Certified Experience Cloud Consultant Salesforce Certified Service Cloud Consultant Salesforce Certified Sharing and Visibility Architect Salesforce Certified AI Associate
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