Troy Covington

Background

About Troy Covington

Provide supervision and guidance to Bus Operators, Transit Service Managers, and other support personnel in the event of accidents, reroutes, or breakdowns; direct personnel and equipment utilization to prevent unnecessary delays in service to the public. Support police and other emergency service providers during emergencies by providing coordination of resources and rerouting buses. Respond to all levels of staff and external entities to provide updates, information, status of emergency situations and all other pertinent information as requested. Advise other Metro departments of potential improvements to services by communicating schedule, route, or service-related problems with suggestions for solutions. Prepare, file, and distribute reports arising from bus service activities to appropriate Metro staff. Responsible for the compliance of any/all MetroBus Operations Division policies, procedures, memos, and Agency regulations. Communicate through two-way radio, telephone, TransitMaster (AVL) and computers with Bus Operators, Transit Service Managers, and other Agency staff to provide supervision, instructions, or relay information. Collect, evaluate, prepare, and distribute various statistical reports and data including the Vehicle Trouble Log as required on a 24/7 basis. Manage bus station shuttles in the event of MetroLink service interruptions. Develops plans to meet unexpected situations, new developments, and changes in the business environment; prepares for emergencies; anticipates events; understands the factors and conditions affecting the organization and responds appropriately when these changes occur. Compiles and submits regular, clear & concise reports that document daily activities conducted in support of performance objectives.