Verified recordConsumer Services

Troy Johnson

Sr Manager, Tennessee Service Sales and Field Operations at Otis Elevator Co

Based in Knoxville, United States

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Seniority

Other

Department

Other

Location

Knoxville

Industry

Consumer Services

Company size

30K

Contact information

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Email

1 credit

t•••••••@otis.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Troy Johnson

I have a passion for fostering strong relationships and believe they are key to cultivating a thriving environment where employees can learn and flourish. From a young age, I was inspired by my surroundings to become a leader, leading me to pursue a career in operations management with a focus on teaching and developing employees. I thoroughly enjoy collaborating with trade craft and managers, leading teams, and fostering positive work environments. My career journey has seen progression through roles in operations and sales teams, culminating in my current position leading East Tennessee in developing projects for branch success. In this capacity, I lead and manage a variety of projects, which I find to be the most rewarding aspect of my job. I possess strong skills in engaging with multiple stakeholders, and I am enthusiastic about the continued growth of my career. I thrive on creating innovative project solutions that drive growth and facilitate transformative change. Career Highlights: • Successfully planned and executed over projects, ranging from small-scale initiatives to large-scale endeavors. • Introduced and provided training for 80 staff members on company standards and operating systems, ensuring alignment across the organization. • Directed the implementation of EVMS (Earned Value Management System) as a part of weekly project meetings, resulting in a 25% increase in cost controls. Core Competencies: • Proficient in program and project management, ensuring successful delivery within scope, time, and budget constraints. • Skilled in creating engaging multi-media learning experiences to enhance employee development and knowledge retention. • Experienced in developing roadmaps and leveraging data analytics to drive strategic decision-making and operational improvements. • Demonstrated ability to define and achieve strategic objectives while effectively managing performance and evaluating outcomes. • Proficient in change management, facilitating smooth transitions during organizational transformations. • Experienced in stakeholder development, fostering strong relationships with key partners and collaborators. • Skilled in onboarding and training initiatives to ensure seamless integration of new employees and continuous learning opportunities. • Committed to fostering a culture of learning and development to support individual and organizational growth.

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