Troy Jones

Background

About Troy Jones

Proven Senior Business Leader with experience spanning banking operations leadership including quality improvement, team leadership, and risk mitigation with 71st out of top 100 companies to work/ 338 of Fortune 500. Documented success spearheading multi-million-dollar projects including systems and process integration. Recognized for development and execution process excellence through culture collaboration, implementing continuous improvement applications, achieving competitive company metrics and strategic initiatives. Strong business acumen, leadership depth, and success building rapport with key decision makers. Selected Accomplishments: Business Process Improvement: Led project transforming remarketing process from silos of work to a leaner process flow resulting in accountability for time duration and cycle time throughout the process. Completed process design and implementation with limited IT resources. Secured a 36-month cost benefit of $6M. System Conversion Risk & Controls: Spearheaded enterprise-wide risk assessment initiative for the launch of system conversions; analyzed current controls respective of impact and risk severity. Additionally, led project that compared future state workflow design to current controls to identify and determine opportunities for efficiency gains and/or new control gaps of control deficiencies. Business Process Management: Created BPM for Commercial Lending Operations during Business Process Improvement Leader role. Developed 150+ process maps for Commercial Lending Operations with documented process, measures, controls, and risk assessment. Key initiative to enable system redesign and launch for commercial lending and in preparation for IPO. Established foundation of clarity, measurement, and accountability. Key Skills: Executive Relations, C-suite Engagement, Strategic & Tactical Planning, Project Management, Cross-functional Collaboration, Operations Management, Process Improvement, Business Automation, LEAN Six Sigma, Kaizen, VOC, Fraud, Budgeting, Forecasting, Remarketing, Financial Analysis, Business Process Management, Audits, CFPB Responses| Regulations, Compliance, Program Development, and Change Acceleration Process via People and Talent Management