Tushar Chugh
Channel Manager at Nrg Energy
Based in Calgary, Canada
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Seniority
Manager
Department
Sales & Business Development
Location
Calgary
Industry
Utilities
Company size
7.1K
Contact information
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t•••••••@nrg.com
Phone
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Background
About Tushar Chugh
Strategic and versatile customer experience and operations leader with 20+ years of cross-functional leadership in energy, telecom, insurance, financial services, and retail. Proven track record in scaling teams (150+ FTE), optimizing customer support metrics (CSAT, AHT, NPS), and leading high-impact BPO migrations, CRM transitions, and omni-channel support models. Blends deep frontline retail and sales leadership with operational rigor and CX transformation expertise. Adept at aligning business development, compliance, and service excellence to deliver measurable growth and customer loyalty in regulated, customer-first environments. Seeking to bring team-building, cross-functional execution, and growth strategy to a senior role in CX, support, or operations leadership.
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