Tushar Joshi

Background

About Tushar Joshi

I have learned one thing across every major transformation I have led: real change happens at the intersection of technology, process, and people.That is where I thrive - turning complex challenges into clear strategies that teams can believe in, execute, and sustain. My work spans IT modernization, enterprise digitization, digital customer experience, AI‑powered automation, and cross‑functional leadership - all with a relentless focus on customer centricity and problem solving. How I create impact• Transforming processes end‑to‑end through digitization, simplification, and automation• Modernizing IT ecosystems by retiring legacy platforms, reducing technical debt, and scaling new age technologies• Designing omnichannel digital experiences for customers, service partners, and global business teams • Deploying AI‑powered automation including chatbots, knowledge platforms, and predictive insights• Leading high‑performing, cross‑functional teams across business, IT, marketing, and operationsHighlights from my journey• Led a 2‑year IT modernization program retiring legacy platforms and rationalizing applications, generating €1M annual cost avoidance• Personalized digital experiences for 500K+ B2B partners & end customers, improving channel engagement at scale• Built Schneider Electric’s first product troubleshooting chatbot, unlocking scalable self‑service and reducing load on support teams• Rationalized offer portfolio naming across 6 business divisions, improving brand positioning and portfolio clarity