Twinkle Joseph

Background

About Twinkle Joseph

Result-driven Leader with combined multi-disciplinary experience across IT Services Delivery, Delivery Management, Account growth & People Management In my current role I am working as a cross functional program manager Leading end-to-end program delivery across multiple works treams including service management, ITSM orchestration, in contact centre operations. Establish governance frameworks, cadence for reviews, and escalation protocols to ensure transparency and accountability. Act as the central point of integration across delivery, technology, and business teams. Facilitate collaboration between internal stakeholders. Serve as the primary liaison for executive sponsors, client partners, and delivery leads. Translate strategic objectives into actionable plans and ensure stakeholder alignment throughout the program lifecycle I have experience in consulting, presales, sales, and solutions for digital technologies with major focus on AI and Automation. My domain areas of expertise include providing solutions for clients encompassing Financial Services, Utility industry, Education industry, Manufacturing Industry,Telecommunication (Industry 4.0). I am also well versed in identifying opportunities to solve real-world business and functional challenges across industry verticals AI and Automation. I have engaged with C-Level executives, which has helped me develop a keen understanding of the next wave of business growth powered by digital. Pursuit experience in AI/ML, RPA, Chatbot like Discovery, Assessment, Implementation & Support, POC etc.