Twyla Duran

Background

About Twyla Duran

As a high-achieving clinical operations leader, I am known for my expertise in establishing the strategic vision and driving initiatives that maximize operational, financial, and programmatic performance. While serving as Chief of Operations, I successfully led a clinic start-up, including setting strategy and direction, building teams, and devising solutions that maximized outcomes. I am a United States Marine Corps veteran who excels in interacting with individuals/groups and across all levels of the organization. CLINICAL OPERATIONS Developed strategies and built the infrastructure in executing the start-up clinic for operation. Conducted extensive research to ensure compliance with rigorous operational regulations and licensing requirements. Instituted policies that improved patient outcomes and maximized efficiency; implemented patient flow for optimal comfort and safety, and regulation compliance. Established a HIPAA plan that ensured compliance with regulatory requirements and adapted to changes in the healthcare environment; made continued modifications as guidance/new regulations were issued, including TX HB 300 when it came online. ADMINISTRATIVE LEADERSHIP Devised business and financial strategies that uncovered business potential and responded to changes in the clinic’s external and internal environments. Fueled clinic growth and viability despite major changes in insurance reimbursement and across health care. Drafted HR policies that created an inclusive, collaborative, and performance-driven environment, which increased employee retention by 200%.