Twyla Graham
Director of Customer Success at Rms Computer Corp
Based in Sherman, United States
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Seniority
Director
Department
Customer/Client Service
Location
Sherman
Industry
IT Services and IT Consulting
Company size
209
Contact information
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t•••••••@rmscorp.com
Phone
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Background
About Twyla Graham
With over 10 years of leadership experience in the tech industry, my expertise lies in orchestrating customer success and driving strategic initiatives at RMS Computer Corporation. My mission is to foster product adoption and enhance customer experiences, aligning with our organization's aim for growth and customer satisfaction. Bringing a wealth of diverse perspectives, my goal is to contribute to our team's success by leveraging my skills in executive-level interaction and manufacturing process improvement. In my current role as Client Delivery Executive, the focus has been on delivering exceptional outcomes for our clients. The skills honed during my tenure as Director of Customer Success at nDivision—such as driving growth through gross renewals, net retention, and advocating for customer needs—have been pivotal. They have enabled our organization to not only reduce churn but also to spur new business growth by promoting advocacy and ensuring a high level of customer referenceability.
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