Ty Lopez

Background

About Ty Lopez

WORK EXPERIENCE Cummins Sales and Service, Mishawaka, IN Parts Lead, Parts Department management & Analysis of parts • Manage and place emphasis on KPI’s for both parts and service teams which has resulted in productivity increases and cycle count accuracy improvements • Run and analyze reports to ensure parts are adequately stocked, resulting in greater first pass fill rate • Maintain strong business relationships with all customers to ensure they are satisfied with our service and parts professionals • Manage parts lead time to make sure parts come in on schedule for service needs and customer expectations • Implemented process to randomize daily inventory sublocation selections, improving cycle count accuracy from 96.91% to 99.82%, resulting in only $28 cycle count variance in the month of October 2020 • Selected to lead both and Living Health Champion effort for our branch, to align with companies’ new vision and goals • Lead one on one meetings with Parts Professionals, continually emphasizing and reinforcing the importance of customer satisfaction and ensuring we have legendary service • Work with vendors to make certain we have the most competitive pricing • Cut down time required for API data entry process by improving data collection efforts such as adding an additional counter, leading to higher data integrity and accuracy, resulting in lower write off • Reassigned responsibilities for our quarterly parts audits resulting in saved time and better scores • Run all end of month reports Front Counter Parts Professional, Customer/ Service Parts Rep • Answered phone calls and entered orders for customers • Helped technicians in their first steps of trouble shooting/escalated troubleshooting steps to DFSE’s as needed, while also helping when needed • Looked up all parts for service department/reviewed work orders with techs to verify they are ready for customer pick up • Reviewed all warranty orders and shipped parts back deemed needed by warranty • Collaborated with service advisor to complete scheduling of jobs and assign correct technician • Developed proficiency in BMS • Maintained constant communication with the service advisor to make sure customers are up to date • Prepared quotes with service advisor