Tyler A.

Background

About Tyler A.

At ReferWell, a leading provider of referral management solutions, I work as a Client Operations Analyst, enabling health care organizations to improve patient outcomes and reduce costs. I configure and administer the virtual contact center platform, Five9, to optimize the efficiency and quality of the referral process. I also analyze and report on various metrics, such as call volume, conversion rate, and customer satisfaction, using SQL and other tools.I have a dual degree in Entrepreneurial Finance and Public Health from University at Albany, SUNY, where I developed a strong foundation in business administration and health care systems. I am passionate about applying my skills and knowledge to improve the health and well-being of communities. I have multiple certifications in fitness and wellness, and I enjoy coaching and motivating others to achieve their fitness goals. I am always eager to learn new skills and technologies, and I value teamwork and collaboration.