Tyler B.

Background

About Tyler B.

Information Technology Specialist and Military Veteran with a Secret Security Clearance and 5+ years of proven experience in the United States Army. Possess a comprehensive background in Information Security and Network Operations derived from conducting operations at Fort Knox, KY, Fort Gordon, Ga, and Camp Airifjan, Kuwait. Dedicated helpdesk professional helped provide technical support in a user environment. Expertise such as technical troubleshooting, End User Training, Virus Detection, Removal & Prevention, IT Infrastructure & Performance. Closed 95% of trouble tickets on the first call without escalation. Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more. Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. Set up secure Wi-Fi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations. Tuning skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Managed risk upon multiple lines to protect assets on information systems while meeting the expectations of senior leadership, maintaining user accounts, and resolving desktop support concerns. Possess extensive knowledge in Network Operations, Information Assurance and Troubleshooting Skills. Recipient of multiple awards for outstanding performance and professionalism.