Tyler Mitchell

Background

About Tyler Mitchell

Meticulous IT Support and Technical Professional with 13+ years of experience providing Tier II support, troubleshooting, and system optimization across enterprise environments. Skilled at diagnosing complex technical issues, analyzing incident trends, and delivering actionable insights to improve efficiency and reduce recurring problems. Known for outstanding customer service and communication, with a proven ability to translate technical findings into practical solutions for both technical teams and end users. Experienced across Fortune 500 environments with expertise in Office 365, ServiceNow, SQL, and enterprise asset management. Key strengths include: • Tier technical support across Windows, iOS, and Android environments • Root cause and trend analysis using ServiceNow reporting and SQL queries • Hardware/software troubleshooting, server management, and asset lifecycle oversight • Strong collaboration skills with a focus on efficiency, customer satisfaction, and process improvement Experience Highlights IT Support & Analytics Professional • Delivered Tier II and Tier support for enterprise systems, resolving complex issues in Office 365, Active Directory, Workday, and hardware/software environments. • Analyzed ServiceNow ticket data to identify recurring issues, report trends to leadership, and recommend process/hardware improvements that reduced incident volume. • Managed server operations with Atera and supported hosted telecom software, ensuring reliable communications. • Recognized as SME for ServiceNow asset management, generating reports for management and improving data accuracy for better decision-making. • Provided expert troubleshooting for Windows (7/10/11), iOS, Android, and Mac OS platforms, as well as HP/Xerox printers, LAN/WAN networking, and VPN access. Technical Skills Systems & Platforms: Windows 7/10/11, iOS, Android, Mac OS, Office 365, Workday, SharePoint, Dentrix Support & Tools: ServiceNow, Atera, SQL Server, Active Directory, Premier Hosted Telecom Software Networking: LAN/WAN, VPN, DHCP, TCP/IP, VoIP Hardware/Software: HP & Xerox Printers, Hardware Upgrades, Mobile App Support, Troubleshooting Other: Information Technology Help Desk Support Tier I & Tier II Support iOS Configuration Android Configuration Ticketing Office 365 Windows Server Active Directory ServiceNow Workday SharePoint Sagitta BenefitPoint LAN / WAN VPN DHCP TCP / IP VoIP Mac OS Premier Hosted Telecom Software Software & Hardware Troubleshooting Printers HP Xerox Dentrix Edge Safari Google Chrome Computer Networking