Tynisha Johnson

Background

About Tynisha Johnson

Global Leader with over 20 years of experience in Fortune 500 companies across the Pharmaceutical, Accounting, and Commercial Real Estate industries. Expertise spans Finance Operations, Data Analytics, Market Research, Ethics & Compliance, Risk Management, Supply Chain Logistics, Human Resources Shared Services, Manufacturing, and Sales & Marketing. Recognized for developing and executing transformative business strategies that drive sustained growth and deliver measurable results.Visionary Operations Leader skilled in overseeing complex business programs, from strategic planning and budgeting to development and execution. Proven track record in Contact Center Operations, IT leadership, and business unit development. Leveraging deep technical expertise and cross-functional leadership, I have built high-performance teams that consistently exceed business goals. Known for fostering trust-based relationships with senior leadership, staff, vendors, and partners, and for delivering innovative solutions that improve customer satisfaction and operational efficiency. Passionate about driving continuous improvement and achieving breakthrough results.CORE COMPETENCIES•Global Business Expansion•Strategic Planning•Financial Acumen•Data Analysis & Forecasting•Process Improvements (Six Sigma)•Project Management•Technology Integration•Change Management•Team Building & Development•Relationship Building & Stakeholder EngagementAccomplishments:Operational Excellence & Revenue Generation: Spearheaded the build-out of a Shared Services Finance Contact Center (CoStar Group, 2021). Delivered annual savings by reducing call regeneration costs, emphasizing metrics-driven performance and process improvement.Team Growth & Leadership: Built and scaled the Tenant Research department at CoStar Group, expanding the team from 10 to 220 associates in 2 years. Oversaw a $1 trillion real estate transaction portfolio and mentored junior managers, fostering a culture of professional development and operational excellence.Global Project Management & Expansion: Designed and launched a Shared Services Call Center for Sanofi Pasteur, exceeding corporate goals in 7 months. Successfully expanded operations to Bridgewater, NJ; Las Vegas, NV; and Lyon, France, demonstrating global leadership, strategic vision, and expertise in scaling operations across geographies. Please contact me at Tynishaljohnson@gmail.com for any exciting career opportunities.