Ujjal Chatterjee
Customer Solution Adoption Expert at Sinch
Based in Pune, India
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Seniority
Staff
Department
Customer/Client Service
Location
Pune
Industry
IT Services and IT Consulting
Company size
4.3K
Contact information
Reveal Ujjal's email and phone
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u•••••••@sinch.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ujjal Chatterjee
Proven track record in 24/7 global production support for services used in 155+ countries. Skilled in incident/problem management, root cause analysis (RCA), and driving customer satisfaction through mentoring L1–L3 teams and leading cross-functional calls. Hands-on experience with AWS (EC2, Load Balancers, Auto Scaling, CloudWatch), Linux/Windows deployments, and troubleshooting via tcpdump, Wireshark, Postman, REST APIs, and JSON/XML. Strong collaboration with Dev/Product teams to deliver scalable solutions. Led onboarding, automation, capacity planning, disaster recovery, and GDPR compliance initiatives. Supported major banks like Citibank and HSBC in SMS campaigns, alerts, and secure messaging solutions.
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