Ujjwal Kumar

Background

About Ujjwal Kumar

Vendor Management || Operations Management || Customer & Merchant Service || Sales || Collections || PnL || QR & EDC Onboarding • Proficient in Partner / Vendor Management with 10+ Years of Experience in Business, Customer & Vendor handling. • Proficient in Merchant onboarding on QR & EDC, compliance checks & Business SOPs. • Expertise in handling multiple call centre/different partners at different location. • Expertise in running different LOBs like Inbound, Outbound, Call Back, Fraud & Risk Management, Email & Chat. • Expertise in planning the launches of net-new product or handling products like (Payment Operations, Sound box, Swipe Machine, Rewards, Payback, Cashback, Lending). • Experienced in handling Sales & Collection processes. • Managing PnL, RnP of the process, handling cost cutting & cost saving part of the organization. • Expertise in Billing approval, Vendor Payments, FTEs planning & Vendor Management. • Experienced in Overall setup of Onboarding Contact Centre. • Expertise in creating MSA (Master Service Agreement) & Addendum. • Expertise in Tech Configuration of Contact Centre, have knowledge of Dialer Setup, MPLS, PRI, SIP, IIL, Musk etc.