Verified recordIT Services and IT Consulting

Ulfath Begum

IT Analyst at Unitedlayer

Based in Bengaluru, India

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Seniority

Staff

Department

Information Technology

Location

Bengaluru

Industry

IT Services and IT Consulting

Company size

149

Contact information

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u•••••••@unitedlayer.com

Phone

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+91 ••• •••• ••••

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Background

About Ulfath Begum

Total working experience: 4+YearsOrganization 1: RedBus [GO IBIBO / Make My Trips]- April 2017 to July 2018Worked as Senior Email Support Executive. Organization 2: Expert Callers [ECPL]- Jan 2019 till date. Working as Subject Matter Expert. Also supported as Trainer, and Quality Analyst.My contributions towards my job role as an "SME/ QA" are 1 Conducting Process Training.2 Floor Assistance and Monitoring breaks3 Live Dip Quality checks and Email Auditing and providing live feedback to improve quality.4 Conducting Refresher training for Bottom Quartile Management. 5 Handling Client escalations.6 Heading calibrations to streamline the process7 Conducting PKT's [Process Knowledge test]. 8 Performed as Single point of contact for client updates. 9 Prepared FAQ for process update.10 Preparing Process training PPT material.

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