Uma Balan

Background

About Uma Balan

I am a fun-loving Virgo. An art lover, quite a people person, one who loves to travel and hang out with friends. Love my family. I love listening to music and cooking in my spare. Best known for my friendly nature, sense of humour and approachable attitude. Dynamic professional offering diverse experience of 7 years of multidisciplinary service in European Financial Services - Retail Banking, US Customer Support, Compliance, Risk and Student Recruitment. Proficiency in excellent Customer Service and experience of defining & implementing procedures for process improvement. Expertise in multiple segments including Consumer Handling, Enquiries and Complaints Management. Business process knowledge with continuous process improvement initiatives. Keen strategist & implementer with a strong business acumen. Quality-oriented professional with proficiency in improving the team performance by redefining the principles of global standard, policies, and procedure. Effective in developing, implementing, and improving process solutions in line with guidelines specified by the client for attaining maximum CSAT. Recognized proficiency in Customer Experience, Complaints Handling and Risk & Compliance Management.