Uma Joshi

Background

About Uma Joshi

I am a customer experience expert with over 18 years of experience in the customer service industry. I have a passion for enhancing customer satisfaction and loyalty, and a proven track record of leading and managing service delivery operations, escalation management, project and process management, quality control management, pilot process handling, client management, complaint management, stakeholder management, training and people management, MIS management, and revenue enhancement. Currently, I am working as a Manager Operations at eClerx Services Ltd, where I am responsible for ensuring customer resolution and satisfaction in first go via chat while adhering quality standards. I also review work orders to identify and fix potential errors before they impact the customer. I have received the Super Achiever award and the Business Special award for my outstanding performance and dedication. My motto is to pursue excellence and to grow as a human both professionally and personally.