Uma Rosy
Senior Technical Team Lead at Birlasoft
Based in Bengaluru, India
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Seniority
Manager
Department
Information Technology
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
15K
Contact information
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u•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Uma Rosy
Over 20 years of experience in Service Management Operations,SACM Integration support, Application portfolio management with Release and Change management Implementations of the process, Strong background in Process Development and user training and support documentation. Experience in Service Delivery, Quality in Six Sigma and Lean.Handled different level of positions as a Techlead including Operations, Process level training, and Participated in Quality Audits & Process level Implementations. Coordinated with the Quality Implementation cell for the Continual Service Improvement of Various processes in organisations. Specialties: ITIL V3 (Intermediate) ITIL V4 Certified GE - Yellow belt certified Worked and Implemented LEAN on CORE GE Processes IBM- Service Management trained and worked under Global Services Delivery Framework CSC- Involved in Pre-post transition phases of Configuration Management, Quality SPOC for Internal and External Audits. IRCA-ISO 27001 - Lead Auditor certified
Decision-makers
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- RRManager
Ravindra Rasal
Program Manager (Datacenter) · Other
- RTManager
Rajvin Tarwale
Team Lead · Information Technology
- SSStaff
Sanket Shirsekar
Specialist · Information Technology
- HGDirector
Hemant Gambhir
Associate Director · General Business & Management
- JVOther
Jitender Verma
Sr Technical Manager Program Manager · Other
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