Umakanth A.

Background

About Umakanth A.

A competent professional with 15 years of experience in managing entire projects and process operations with an aim to accomplish corporate plans & goals successfully. Expertise in the below Domains - Customer Service - Healthcare Benefits An out-of-the box thinker with proven track record of establishing processes, SOPs, streamlining workflow and creating team work environment to enhance productivity innovatively Defined and monitored existing team`s processes, projects, identified inefficiencies and proposed changes to team and business procedures, resulting in a streamlined operating structure, cross-trained team, increased capacity to respond to client needs across process Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing projects and services standards for business excellence Disciplined & Self-motivated with excellent interpersonal skills with problem solving, logical thinking and analytical abilities with proven abilities in team management Experienced in migrating and setting up new processes.