Umar Gouse
Senior Executive at Airtel
Based in Pune, India
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Seniority
Manager
Department
General Business & Management
Location
Pune
Industry
Telecommunications
Company size
104K
Contact information
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u•••••••@airtel.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Umar Gouse
Handling operation customer experience CRM for the Maharashtra and Goa circle. Driving & take care of conventional & non-conventional customer support systems. Conventional customer support channels includes contact centre which also includes TSM, ZSMs, ZBMs & STORES channel support (both for retailers & distributors), Retail Customer Experience, Email management & Service request or complaint management. Non-conventional customer support channels include web application & Self Help. Furthermore measuring the customer & channel experience by using transactional & channel Net Promoting Scores. Experienced Senior Executive with a demonstrated history of working in the telecommunications industry. Skilled in Microsoft Excel, Microsoft Word, Microsoft Office, Metasolv M6, and Microsoft PowerPoint. Strong business development professional with a Bachelor's degree focused in Business/Commerce, General from Dr. C. V. Raman University, Kota Bilaspur.
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